Article 9. Vidpovidno to the Law of Ukraine “About zahist rights of residents”:

The consumer has the right to exchange non-food of good quality for the same from the seller from whom he was purchased, if the product did not satisfy it in shape, dimensions, style, color, size or for other reasons cannot be used for its intended purpose. The consumer has the right to exchange the good quality goods within fourteen days, not counting the day of purchase.

Exchange of good quality goods is carried out:

  • if not used;
  • if its appearance is preserved;
  • consumer properties, seals, labels;
  • settlement document issued to the consumer with the goods sold.
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